Privacy Notice

All the websites and other services/offerings (collectively, 'the Services') managed or controlled by Triplohub and its subsidiaries ('we', 'us', or 'triplohub') comply with this privacy notice.

This privacy notice explains how Triplohub processes your data in relation to your access to services/offerings. By 'personal data', we mean any information that can be used to identify you, either directly or indirectly.

Since Triplohub is a metasearch company, it may redirect you to third-party websites. In that case, you are not subject to this privacy notice as we have no control over these third-party platforms; instead, the privacy policy of the third-party website applies.

Ongoing technological advancements, modifications to our services, legislative changes, or other circumstances may necessitate amendments to this Privacy Notice. We will provide regular updates, and we advise you to review their contents periodically.

1. Entity Responsible For Personal Data

Triplohub is the responsible entity for collecting, storing, and processing all your data as discussed in this privacy notice. Whatever information you share during booking, whether travel-related or payment details, is protected by law.

In accordance with the law on data protection, we ensure to :

• Process your data lawfully, fairly, and transparently.
• Use your personal information for the purposes depicted in this Privacy Notice.
• Enable the shield to protect your data by using appropriate technical and organizational measures and resist unauthorised access, misuse, or disclosure.
• Entitle users to access, correct, or request the removal of their personal data, subject to legal and contractual obligations.

You may contact our team via email to exercise your data protection rights, to inquire about Triplohub's personal data processing, or to learn more beyond the scope of this Privacy notice.

Users are advised to email triplohub.com with a subject line that better reflects their concern when they need to connect with our data protection officer. Kindly note that there is no default confidentiality for emails sent to this address, so our team can access them without your consent.

To exchange confidentially with Triplohub's data protection officers, please specify this in your email so we can make appropriate arrangements.

2. Your rights

The rights you hold in relation to your personal data are as follows. Please refer to Section 1 for contact information to connect with us and exercise your rights.

2.1 General rights

By law, you are entitled to the rights of:

• Accessing
• Deleting
• Rectification
• Restricting how it’s used
• Transferring your data

2.2 Right to withdraw consent

You may cancel your provided consent at any time. Once you cancel your data, we will no longer process it under that consent. Processing carried out in the past based on your consent will remain lawful.

2.3 Right to object to the processing of data based on legitimate interests

You may object to the use of your data under legitimate interest if you believe it affects you. Seeking your objection, we no longer use your personal data, unless we have strong legal reasons that override your rights, or if the processing is needed for legal claims

2.4 Rights to Oppose to direct marketing

You have the right to oppose the processing of your data for direct marketing at any time. Please refer to Section 6.1 for more guidelines on opting out of direct marketing.

3. Data That We Collect From You

We have the right to process your personal data from the moment you access or use the services provided on our site.

• User data
  • We collect personal data, including your name, email address, and password, to create and maintain your registered account on our site.
  • We may even collect your data with your consent, including your postal address, age, gender, travel-related and search-related preferences, profile photo, resident country, social media accounts, interaction with our service team, feedback, comments, response provided in surveys or interviews, enrollment in promotional events or activities conducted by us, and communication details.
• Usage data
  • Your use of our services is documented, for example, in search details such as date, destination, number of guests, currency you enter, the offers you browse, and the links you access.
  • Engagement with our marketing communications: We collect data indicating your engagement with our marketing communications. Including newsletters and push notification analytics, we record information such as which link you access most often and how many times you access it.
  • Interaction with chatbots: We optionally collect data on your engagement with any AI-powered chatbots available in our Services. This may include the content of your conversations, usage statistics (for example, how often you interact with the chatbot or utilize specific features), and feedback or ratings, if shared.
• Booking data

  We document details such as destination, departure city, travel dates, guest counts, and price for your records. If you click on a flight offer through our Services, the booking site or airline hosting that offer may transmit to us personal data connected to any reservations you later finalize on their platform.

• Location data

  We are entitled to process approximate location data obtained from your IP address (country or city level). Additionally, if you consent, GPS data can also be used to deliver customised search results on your mobile device.

• Bank data

  Generally, we do not directly handle flight bookings or payment processing. Still, we may request you to provide bank details when:

  • Completing the booking process
  • Compensating the users
  • Proceeding with the payments for Triplohub’s paid products.
• Technical data

  Technical data collected may comprise IP address, cookies, Identifiers (session ID, member ID, device ID), access or HTTP status codes, browser software and version, operating system and interface, internet service provider, language preferences, and configuration parameters.

4. How & Why We Process Your Data

The following information outlines (i.) the reasons for collecting and processing your personal data, (ii.) the legal grounds for doing so, and (iii.) the categories of personal data subject to processing.

To put it simply, we collect or use your personal data if any of the following reasons apply:

• Your Consent: This indicates that you agree to let us do so (such as sending you marketing communications that require consent).
• Legal obligation: In summary, we may collect or process your data as required by law for certain purposes (for example, using your transaction history to meet financial and tax obligations).
• Performance of a contract: This indicates how important your data is to meeting your contractual obligations (for example, managing your booking or setting up an account when you ask).
• Legitimate interest: Simply understand that your data processing is required for our legitimate interests, and your rights do not oppose those interests.

For the following reasons, we may use your personal data:

• Executing the contractual obligations, such as your accounts and bookings.
• To improve services, prevent fraud, or ensure data security.
• To provide a personalised experience upon search and deliver results based on your preferences and location.
• Sending marketing and promotional emails.
• Tracking the user behaviour and improving our services to enhance user experience.

5. Data Recipients: Parties With Whom We Share Your Data

If an appropriate legal basis exists, we may forward your personal data to the following categories of recipients:

• Our subsidiaries with 100% ownership.
• Authentication partners: means, when you access our services using the third-party sign-in options.
• Third-party service providers process the data for us; for example, they host & store, provide customer service, offer general-purpose models, handle security & fraud, handle communications, handle analytics, handle debt collections, handle advertising, and handle marketing partners.
• Third-party service providers facilitate services for our company and, serving as independent controllers, function in security & fraud prevention, social media networks, and advertising/marketing.
• Together with our business partners, we jointly offer products and services. These offerings are made available through our platform in collaboration with third parties.
• Hotels, property owners, car hire firms, airlines, insurance providers, travel guides, and activity providers are the third parties with whom we collaborate to facilitate the provision of travel-related offerings.
• Authorities responsible for Law Enforcement.
• While corporate transactions such as consolidations, divestitures, mergers, or asset sales occur.

The data we share with our service providers may be used for marketing, advertising, and other purposes. The service providers that we carefully selected and commissioned are obligated to comply with our contractual direction and to maintain appropriate technical and organisational safeguards. Further, we regularly monitor them.

6. Service-specific information

Triplohub Member Account

Creating a Triplohub member account is not mandatory, but it may be required to access the full functionality of certain of our services. Members can enjoy the enhanced version of the benefits, which includes special features such as broader access rates and personalised options. Members can disable these personalised features at anytime from their account settings.
In your Triplohub member account, you can manage, modify, and delete your information, including personal details, payment methods, booking history, saved preferences, and communication settings.

7. Information on cookies

We use cookies and other online tracking technologies whenever you access our services. In the paragraph below, you will find details about what ‘cookies’ are, how Triplohub uses them, and how you can manage your cookie preferences.

7.1 What are cookies?

Whenever you visit our website, lightweight files called Cookies are automatically stored on your device. In addition to cookies, we may use other tracking technologies, such as web beacons, tags, pixels, and Software Development Kits (SDKs), to analyse usage patterns, enhance service delivery, and support personalised options. For the purposes of this section, cookies and other tracking technologies are collectively referred to as ‘cookies’.
Using cookies, websites can precisely recognise users’ devices and retain information about content interactions, thereby enabling a personalised experience, such as automatic recall of preferences and settings.
Cookies are grouped into distinct categories:

• On the basis of their operators:
  • Triplohub places first-party cookies on our websites.
  • Third-party cookies on our websites are typically set by external providers, including security services, advertising partners, and social media platforms.

• On the basis of their duration:
  • Session cookies: These are temporary cookies and are removed automatically once the browser is closed.
  • Persistent cookies: Cookies expire automatically after a specific duration, depending on their type. In addition, you can delete cookies manually at any time through your browser's security settings.

7.2 How does Triplohub use cookies?

Third-party cookies set on our website by Triplohub, or external providers, are used in the following manner, as explained in the section above:

• Strictly necessary: These cookies are essential for the access and functionality of our service. Without them, certain features may not be available.
• Functional cookies: These cookies store your preferences (for example, language and currency) and help us remember your choices on our site so we can provide you with enhanced, personalised features. If you disable or do not accept these cookies, some or all functionalities may not work properly.
• Performance cookies: These cookies, placed either by Triplohub or external partners, collect insights into the performance of our Services (such as page usage patterns). We refer to this information to maintain, develop, and improve our Services. Without these cookies, we cannot detect visits to our websites and apps or monitor their performance.
• Marketing cookies: Advertising partners set these cookies through our website. These cookies may be used by companies to create a profile of your interests and to display relevant ads on third‑party websites. If you decline marketing cookies, your advertising experience will be less personalised.

Cookies originating from our business partners are implemented across our websites.

7.3 Guidelines to Adjust your Cookies Preference

You can cancel or adjust your consent to our use of optional cookies at any time through the corresponding link in the website footer, or decline cookies by configuring your web browser settings, referring to the ‘Help’ section of your browser’s toolbar.
On your smartphone, the operating system may let you control cookies in its settings. Please refer to your device manufacturer’s instructions for further information. If you decline cookies, some parts of our Services may not function as intended or may not function at all.

8. How does Triplohub Safeguard your Personal Data?

As part of our commitment to protecting your personal data, we have implemented appropriate technical and organisational safeguards to prevent accidental or intentional manipulation, loss, destruction, or unauthorised access. Our security practices are regularly reviewed and updated to keep pace with technological advances.

9. When is your Data Scheduled for Deletion?

We store your personal data only for as long as it is needed or required by law. Thereafter, they are subject to deletion, unless it is still necessary to retain your data until the statutory limitation periods expire (for example, to retain evidence for civil litigation or for statutory accounting and tax purposes), orIf there is another legal basis under data protection law for continued processing in a specific individual case, we may retain your data. If we intend to use your data for analytical statistical purposes over longer periods, we will anonymize it.